Polityka zwrotu kosztów

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This means that, as a customer, you have the right to undo your purchase by notifying Invis about it within 14 days of receipt by you or a representative of the ordered product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mmuranty@inviswearables.com. The return notification must contain the following information: your order number and the name of the product you wish to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, which you have to send within 14 days upon receiving the label. Items sent back to us without first requesting a return will not be accepted.

You are responsible for the shipping of returned items undamaged back to Invis headquarters. Items lost in transportation will not be compensated for. It is up to you to pay the postage cost. The responsibility for errors in ordered products is limited to the terms now stated.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The refund will be made without unnecessary delay and in any case no later than 14 days from the day we were notified of your use of the right of withdrawal. However, you may wait for the refund until we receive the return of the item or proof that it has been returned. Unless otherwise agreed, we will use the same reimbursement payment method that you have used for the initial business event. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.

You can always contact us for any return question at contact @inviswearables.com.

Return address;

Invis Wearables HQ

Filtrowa 81/27

02-032 Warsaw, Poland

EXCHANGES

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. This means that, as a customer, you have the right to exchange your purchase by notifying Invis about it within 14 days of receipt by you or a representative of the ordered product, that you want to change it for another product.

To be eligible for the exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the exchange, you can contact us at contact@inviswearables.com. The exchange notification must contain the following information: your order number, the name of the product you wish to return, and the name, color, and size of the product you would like to exchange it for. If your exchange request is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package, which you have to send within 14 days upon receiving the label. Items sent back to us without first requesting an exchange will not be accepted.

You are responsible for the shipping of returned items undamaged back to Invis headquarters. Items damaged in transportation will not be exchanged and will be sent back to you at your cost. It is up to you to pay the postage cost. The responsibility for errors in ordered products is limited to the terms now stated.

We will notify you once we’ve received and inspected the exchanged product, and let you know if the exchange request was approved or not. The exchange will be made without unnecessary delay and in any case no later than 14 days from the day we were notified of your use of the right of exchange. However, you may wait for us to send the requested product until we receive the exchanged item or proof that it has been delivered.

 

Return address;

Invis Wearables HQ

Filtrowa 81/27

02-032 Warsaw, Poland